دسته: وبلاگ

Getting advice

 

قبل از گوش کردن به فایل صوتی، تمرین زیر را انجام دهید و لغات آن را یاد بگیرید:

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حالا به فایل صوتی زیر گوش دهید و تمرینات زیر را انجام دهید:

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Transcript

Clara: Hi, how are you? I haven’t seen you in class for a while.

Ben: Good, thanks. You?

Clara: Great, as long as I don’t think too hard about all the essays I have to write this term!

Ben: Yeah …

Clara: Hey, are you OK?

Ben: I have to admit, I’m struggling a bit. Maybe even a lot. I’ve not been sleeping well at all and then I can’t concentrate. And all these things are just going around and around in my head.

Clara: Mmm … that doesn’t sound good. So, you’re sleeping badly and you can’t concentrate. Is that all it is, do you think?

Ben: Well, if I’m honest, it’s more than that. I’m starting to dread going outside. I find myself worrying about stupid things like what if I forget the way home. Or, what if I go to class thinking it’s Monday but actually it’s Friday and I’m in the wrong place at the wrong time. It sounds even more stupid when I say it out loud. It took me two hours to leave the house today.

Clara: It doesn’t sound stupid at all. It actually sounds a lot like me last year.

Ben: Really? But you’re so together!

Clara: I’ve learned to be, but even I still have bad days. I used to have panic attacks and everything. When you were trying to leave the house today, how did you feel?

Ben: Like I couldn’t breathe. And my heart was going way too fast.

Clara: Hmm … that sounds like a panic attack to me.

Ben: I thought I was going to die.

Clara: You’d be surprised how common they are. Loads of people have them, they just don’t talk about it.

Ben: How did you get over them?

Clara: I actually talked to a doctor about it, and you should too. But I learned some practical things as well. Though they’re easier said than done, and they’re going to sound weird, so hear me out, OK?

Ben: OK …

Clara: So, one thing I did was to try to reduce the power of the anxiety and the panic attacks when they came. So – and this may sound strange – at a time when you’re feeling safe and OK, you literally do things that make your heart start racing faster and your breathing speed up. Like spinning around on a chair until you’re dizzy or hyperventilating so you’re short of breath.

Ben: That sounds awful!

Clara: It is, but it means you get used to the symptoms, so they feel less scary.

Ben: Right.

Clara: Then you have to deliberately do the things that usually make you feel panic. So, if it’s going to class on Monday and being scared you’ve got the wrong day, on Monday you go to class. If you let the anxiety control you by making you stay at home, it just makes it worse the next time you really do have to go out.

Ben: And what did you do if a panic attack came anyway?

Clara: I had a distraction plan. So, I walked everywhere instead of taking the bus because the exercise helped, but also I did things like count trees or red cars or something. Whatever it was didn’t matter, as long as I had something else to focus on.

Ben: I can’t tell you how much I appreciate this. I thought …

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[su_note style=”3″ type=”danger” icon=”yes”]حالا شما برایمان به انگلیسی بگویید:

What makes you nervous or anxious?

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Joining a gym

 

قبل از گوش کردن به فایل صوتی، تمرین زیر را انجام دهید و لغات آن را یاد بگیرید:

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حالا به فایل صوتی زیر گوش دهید و تمرینات زیر را انجام دهید:

[sc_embed_player_template1 fileurl=”/Englishaudios/Listening/B2/Joining_a_gym.mp3″ ]

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Transcript

Receptionist: Hello, welcome to Shake it Off Fitness. How can I help you?

Customer: Yes, thanks. I’ve been meaning to come in and find some information about here for some time. I was wondering if you could help me?

Receptionist: Sure, of course. What would you like to know?

Customer : I saw on the sign outside that you have the best budget membership in the city. Is that right?

Receptionist: You’ve got that right, yes. If you find a better rate, then we’ll match it. Also, we don’t have any sign-up fees or cancellation fees.

Customer: Sorry, what was that last bit?

Receptionist: Cancellation fees. Some gyms charge you money if you leave before a minimum number of months or something like that. We don’t do that.

Customer: That’s useful to know. Ummm, what times do you have?

Receptionist: We open at 5 a.m. and close at midnight.

Customer: Not 24 hours then, I see.

Receptionist: No. Almost, though! We tried doing the 24-hour thing, but there really weren’t a lot of people who wanted to do exercise at 2 in the morning.

Customer: Makes sense. Another question: do you have trainers? Like, will you do a personalised evaluation of me?

Receptionist: Sure we do. As we say on our brochure, we can show you what to do, how to do it and why you’re doing it. Have you worked with a personal trainer before?

Customer: Err, no. No, I haven’t. No.

Receptionist: So, it’s very easy. For your first visits we’ll assign you one of our expert personal trainers. He or she will design an exercise plan that’s just right for you and show you exactly what to do. We even include nutrition advice in the plan.

Customer: Let me get this straight. All of this is included in the price?

Receptionist: Yes, it is. If you want to continue with your trainer after the first few classes, we can talk about that. It does cost extra though. OK?

Customer: Yeah. Sounds … great.

Receptionist: Do you have any other questions?

Customer: Hmmm, yeah. Um, OK. Why should I choose here instead of any of the other gyms in the city?

Receptionist: What, you mean apart from our competitive rates and personalised attention?

Customer: Yeah, I guess.

Receptionist: Listen, here’s a free day pass. Why don’t you drop by and see for yourself? That way you can talk to other members, see the facilities and our staff.

Customer: OK, I’ll do that. Thanks very much!

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[su_note style=”3″ type=”danger” icon=”yes”]حالا شما برایمان به انگلیسی بگویید:

What do you look for in a gym?

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Office party planning

 

قبل از گوش کردن به فایل صوتی، تمرین زیر را انجام دهید و لغات آن را یاد بگیرید:

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حالا به فایل صوتی زیر گوش دهید و تمرینات زیر را انجام دهید:

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Transcript

Ayako: Hello, sales department. This is Ayako speaking. How can I help you?

Sam: Hi, Ayako, this is Sam from Events-4-U. I’m calling about the piano you want at your Christmas party next month.

Ayako: Oh, good. It would be a great surprise to have one there for our boss for the night. He can play and it would be a great addition for the party. Have you been able to source one?

Sam: Well, yes, I have, but …

Ayako: But what?

Sam: Well, we’re going to either have an issue with the logistics or the budget, or possibly both.

Ayako: Oh dear.

Sam: Well, we’ve found a baby grand piano, as you requested, and it’s available for the date you want.

Ayako: OK, great. So what’s the issue? Is it too expensive?

Sam: No, it’s within the budget you gave me, so everything there is OK. But it’s too wide for the entrance doorway into the building.

Ayako: Oh, I see. So what are our options? Could we dismantle it outside and reassemble it inside?

Sam: Er, no. Unfortunately, you can’t really do that with pianos. But don’t worry, I’m sure we can find some inventive solution.

Ayako: Do you have any ideas?

Sam: Well, we could hoist it up to the first-floor balcony. The door there would be large enough to fit it through.

Ayako: Great. That sounds like a good plan.

Sam: That would work, though it would increase the cost considerably as we’d need a crane, an extension on the insurance policy and probably two to three additional people to manage getting it successfully into the building.

Ayako: Oh, I see. Well, we can definitely stretch the budget by about ten per cent, but we shouldn’t go over that. If we exceed the budget by more than ten per cent, then other areas of the party budget will have to be cut. And we don’t really want that.

Sam: OK, so this idea won’t work then. Sorry if I wasn’t being clear. The considerable budget increase I was referring to would add a further fifty per cent. You know, cranes are expensive.

Ayako: Oh … um … OK. So what other options do we have?

Sam: Well, how fixed are you on the piano being a baby grand? Would an upright piano be an option?

Ayako: Hmm. I don’t know.

Sam: It would fit through the door on the ground floor and cause fewer problems. I’ve also got the option on a really nice white vintage upright piano, with black design work.

Ayako: OK. That sounds like it might work. Could you send me over some photos of it?

Sam: I’ll do it now, together with the rental and delivery information and costs.

Ayako: Great. Thanks, Sam. Let me think about it and I’ll call you back later today.

Sam: Sure, no problem. I’ll wait for your call.

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[su_note style=”3″ type=”danger” icon=”yes”]حالا شما برایمان به انگلیسی بگویید:

When was the last time you had to discuss a problem on the phone?

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Talking about rumours

 

قبل از گوش کردن به فایل صوتی، تمرین زیر را انجام دهید و لغات آن را یاد بگیرید:

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حالا به فایل صوتی زیر گوش دهید و تمرینات زیر را انجام دهید:

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Transcript

Will: Kiera, have you heard John isn’t coming back and they might even fire him?

Kiera: No! I knew he was away but I thought it was for personal reasons?

Will: I’m pretty sure that’s not the full story. Have you ever worked with him?

Kiera: A long time ago, but … well, I’ve heard stories about him for years.

Will: I’ve never worked with him directly but I know people that have and they say he was always shouting and screaming, threatening to fire people. And Susanne told me he took credit for one of her ideas. She had this idea for a project and she brought it up at the monthly creative workshop and he liked it – everybody did. But she saw the notes from the meeting and there was no mention of her name anywhere. John had agreed with her and repeated some of the things she said and the notes made it look like they were his ideas in the first place. He made her do all the work planning it, then when the project actually got started – it was that cars one – Susanne was moved to something else.

Kiera: It won an award, didn’t it?

Will: Yeah, but Susanne didn’t get to share it – there was zero recognition of her contribution.

She was furious but she couldn’t do anything about it. Not if she wanted to keep her job.

Kiera: Yeah, it’s almost impossible to report people who are as high up as John is, or was.

Will: How did you find working with him, then?

Kiera: Well, you know what you said about him shouting at people? I’ve been in meetings with him and we all learned to keep our mouths shut. It was horrible. People were genuinely afraid of him.

Will: Did you ever see him stealing people’s ideas?

Kiera: It was never that obvious. He was a genius. He had incredible vision but, you know, there was a whole team of people working with him. Not every single idea came from him and after a while it’s not easy to say, ‘Oh, this idea was mine and this idea was yours.’ For me, the bigger problem was that you could be in his good books and then suddenly, with no explanation, you were out. And if you were out, life got very difficult.

Will: I heard women in particular had a hard time working with him.

Kiera: Yeah, well, like I said, you had to stay in his good books. So, if there was a comment that made you feel uncomfortable, you didn’t say anything.

Will: Did that happen to you?

Kiera: Not to me, no, but we all knew … and no one said anything. And I was lucky I didn’t have that much contact with him myself.

Will: They’re doing a full investigation so I suppose a lot of these stories are going to come to light.

Kiera: I hope so. I really hope he’s not coming back.

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[su_note style=”3″ type=”danger” icon=”yes”]حالا شما برایمان به انگلیسی بگویید:

What makes a good or bad boss?

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A job interview

 

قبل از گوش کردن به فایل صوتی، تمرین زیر را انجام دهید و لغات آن را یاد بگیرید:

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حالا به فایل صوتی زیر گوش دهید و تمرینات زیر را انجام دهید:

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Transcript

Interviewer: Hello, Maria. Thanks for coming in for the interview.

Maria: It’s my pleasure. Thanks for inviting me.

Interviewer: Well, as you know, the company has been expanding and we have an opening in our HR department. We’re creating a new role for someone to lead our training and development within the company.

Maria: Yes, I very much think that my skills and experience are a good fit for what you’re looking for.

Interviewer: That sounds great. So, your CV looks strong, though it would be good if you could give us an overview, in your own words, of what you’ve been doing over the past four years or so.

Maria: Well, in my first job, four years ago, I was working for a small HR services provider which offered HR services, including L&D, to corporate clients.

Interviewer: OK, so it was only B2B?

Maria: Yes, we only offered services to other companies, not B2C.

Interviewer: Right, and it says here you then left that company about three years ago.

Maria: Yes, that’s right. I was looking for a little more stability and also to be part of a larger organisation. So I joined a company with around one hundred staff and a small HR team. As there are only a few of us, we each deal with a range of HR topics. In addition to payroll, one of the areas I was responsible for was learning and development.

Interviewer: I see. And, so why do you want to change jobs now?

Maria: Well, I very much like the L&D side of my role and I’ve always had particularly good feedback for my work in this area. I believe I excel in that field. So, I’m looking to specialise, and as your company has around 2,000 people, right …?

Interviewer: Yes, that’s right.

Maria: Well, an organisation of this size would give me the scope to specialise in L&D. I’m also a big follower of your brand and feel fully aligned with your image and values.

Interviewer: Well, that all sounds good. And I can see you have an L&D qualification.

Maria: Yes, I got a diploma two years ago. I am also currently working on a further diploma in psychology, with a specific focus on learning and performance management.

Interviewer: Very good. Well, it looks like you have the qualifications and experience we’re looking for. What do you think will be the main challenges of coming to a much larger company?

Maria: I can see that it might be perceived as a weakness to not have experience in an organisation of this size, though I see that it could also be a benefit. I won’t be bringing too many preconceived and possibly inflexible ideas with me to the role.

Interviewer: Yes, that would be a good thing.

Maria: Also, I’m used to taking a very personal approach to employee development. I realise that such an approach with 2,000 staff members will have to happen in a different way, but I bring many ideas with me that can be replicated on a larger scale.

Interviewer: I see what you mean. Right, so, do you have any questions for me?

Maria: Um, I think we’ve covered many of the areas I had wanted to address. I have two quick questions though.

Interviewer: Go on.

Maria: Who would I mostly work with on a daily basis?

Interviewer: Well, there’s the HR manager who you would report to. And then the HR team, which currently has six people in it. There’s usually an intern or two who you can get some support from also.

Maria: OK. Thanks. That’s all really clear. And my other question is how performance in this role will be measured. What does success look like?

Interviewer: That’s a good question. As you know, we have a performance management system in place, and from that we have identified some learning and development needs within the organisation. But we haven’t devised a strategy. Your role would be to devise and then successfully implement this strategy.

Maria: Thank you. That sounds interesting.

Interviewer: Great. So, thanks again for coming in today. We’ll be discussing all candidates next week and then I’ll get back to you by the end of next week to let you know the outcome.

Maria: Thank you for your time. I’d welcome the opportunity to continue discussing this role with you.

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[su_note style=”3″ type=”warning” icon=”yes”]حالا شما برایمان به انگلیسی بگویید:

How do you prepare for an interview?

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A project management meeting

 

قبل از گوش کردن به فایل صوتی، تمرین زیر را انجام دهید و لغات آن را یاد بگیرید:

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حالا به فایل صوتی زیر گوش دهید و تمرینات زیر را انجام دهید:

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Transcript

John: Thanks, everyone, for coming to this project meeting. I know we’re all working cross – functionally on this project, but so far the key stakeholders are really pleased with how it’s going. This project will really benefit our overall value proposition and the company as a whole.

Akiko: Thanks, John. It’s an important project. It’s good to be collaborating on this together.

Matteo: Yes, it’s important, but we’re all so busy with our regular jobs. It’ll be difficult to fit things in.

John: It’s OK, Matteo. We’ll work it out. I know that you all have a lot on at the moment, combining this project with your regular jobs.

Barbara: So, what do we need to do, and by when?

John: Good questions, Barbara. We have a number of key deliverables to discuss so it’s essential we’re all in agreement about roles and responsibilities and also the timelines we’re working to.

Akiko: Great.

Matteo: Yes, it’s good to get this clear.

John: So, the first thing we need to do is design the customer survey questionnaire. In my experience, this is best done through an online survey tool.

Akiko: That sounds like a great idea. I’m glad you have experience with this.

John: Yeah, we’ve done something similar on previous projects.

Matteo: So will you do that, John?

John: I’d love to but I’m already tied up managing this project, and my line manager, Kate, has agreed that I should focus on the timelines, reporting and financial management. I’d like Akiko to lead on the questionnaire. You learned about this on your marketing and PR course, didn’t you?

Akiko: Yeah, happy to take it on.

John: Thanks, Akiko. Next thing is we need the new designs finalised. Matteo, you said you could do this in a couple of weeks, right?

Matteo: Yeah, I know, but that was last month, and then nothing happened. I’m overloaded at the moment and my line manager won’t be happy if I don’t hit my targets. Sorry, but this project has to take lower priority.

John: Hmm. I see. I can understand the challenge you’re facing. I’ve been in that situation before. So, what can we do to help you hit those targets and free up some time?

Matteo: That’s a good question. If I could get a slight reduction in my targets, I could use the extra time that would create to finish the designs for this project.

John: OK. We might not be able to get your targets reduced, but I’ll see what we can do.

Barbara: How about if I support Matteo there? I know his job well and I have some capacity at the moment. I can help him meet his targets so he can free up some time to finish the designs for this project.

Matteo: Could you, Barbara?

John: Hmm. I’m not sure if it’s fair to ask Barbara to be supporting Matteo in his regular job so he can work on this project.

Barbara: It’s up to you, but I’m happy to support Matteo with his regular work, just for a couple of weeks so he can create the designs. He’s the only one with the expertise.

John: Yeah, you’re right. OK, thanks a lot, Barbara. I appreciate it. Matteo, would that work for you?

Matteo: Yes, that would work. Thanks. OK, you’ve made it easy for me to say yes.

John: OK, then that’s settled. Thanks, both. I really appreciate your help in this. So, can you get them done by the end of the month?

Matteo: Yes, that should be no problem.

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[su_note style=”3″ type=”warning” icon=”yes”]حالا شما برایمان به انگلیسی بگویید:

Do you have any tips for effective meetings?

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An interview about two books

 

قبل از گوش کردن به فایل صوتی، تمرین زیر را انجام دهید و لغات آن را یاد بگیرید:

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حالا به فایل صوتی زیر گوش دهید و تمرینات زیر را انجام دهید:

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Transcript

Presenter: Today we’re looking at the darker side of literature with two books about not-so-happy families. And we’ve got writer Helen Slade and book critic Anna Kimura to talk us through them. First up, we’re looking at Her Mother’s Daughter by Alice Fitzgerald, a novel written from two points of view, one of a child and the other of her very troubled mother. Helen, I have to be honest. I found this one hard to read. It’s very well written but, well, how did you find it?

Helen: I know what you mean, but I literally couldn’t put it down and stayed up till three in the morning to finish it. There’s something about immersing yourself in a family this flawed, this damaged, that’s compelling. You’d never want to be in that family yourself, but that’s what reading is about, isn’t it? Wearing someone else’s shoes for a while without ever having to live their reality.

Presenter: You surprise me! The families in your own books are a million miles away from this one.

Helen: Yeah, my readers can always be sure they’re going to get a happy ending. Which you definitely … I don’t want to give too much away here, but you definitely don’t feel like a happy ending is coming for these characters.

Presenter: OK, so don’t mention the ending, but can you just describe for listeners what the book is about?

Helen: So, it’s about a family with secrets. The mother has hidden her troubled childhood from her husband and her two children but, of course, it’s shaped her entire personality and how she behaves as a mother and as a wife. Which is especially obvious when we’re reading the sections told in the child’s voice, even though the little girl herself doesn’t understand the meaning of everything she’s seeing.

Presenter: For me, what was really so shocking was less what happened to the mother when she was a child but how the mother treated her own children. Why is that, do you think?

Helen: I think we’re all programmed to see mothers as something sacred and pure. As a child she was mistreated by her father, and in some ways we’re not that shocked by that, which is a sad thing in itself, and her own mother didn’t help her. As a reader we’re less affected by that, I think, because that part of the story is revealed to us in the mother’s voice, the adult voice.

But the reason the way she treats her own child is so much more shocking is that the child is telling us about it and we sympathise with her. It’s very clever how the author plays on our natural instincts to protect a child.

Presenter: Though we do feel sorry for the mother too. Or, at least, I did.

Helen: It’s hard not to. She’s trapped in her own unhappiness.

Presenter: And we’re trapped right there with her as the reader. It made me wonder, Anna, why is it that miserable books like this one sell so well?

Anna: Because all of us have families. I suppose the books play out things we all see in much smaller ways in our own family lives.

Presenter: The other hard-hitting book this week is We Need to Talk About Kevin by Lionel Shriver. Now there’s a family who have a problem!

Anna: They definitely do. Very few people will ever have a killer as a teenage son like the narrator in the book, but we can all identify with the challenges and often terrifying reality of raising teenagers!

Presenter: So can you give us the lowdown on Kevin, then, Anna?

Anna: This book is written from the point of view of the mother in letters she’s writing to her husband, Kevin’s father. Again, we shouldn’t say too much about the ending, but the way the author uses the letters is very clever.

Presenter: I have to admit, I really enjoyed this book. It’s a difficult topic, but it was much easier to read than Her Mother’s Daughter.

Anna: As Helen said before, it’s about the voice of the narrator. There’s no child’s voice and, in this story, the victims in many ways are the adults, though, of course, Kevin’s sister is a victim of her brother’s evil.

Helen: Yes, and the idea of where ‘evil’ comes from is a theme that comes out in both books. If you choose to call it ‘evil’ that is. I prefer to describe it as a complete lack of empathy. The mother in Her Mother’s Daughter had a terrible childhood, but Kevin’s from a happy home and good parents.

Presenter: Is he though? The mother often admits she found motherhood hard. Aren’t we supposed to think she might have caused Kevin to turn out the way he does? Just like in Her Mother’s Daughter.

Anna: Both books certainly look at how the mistakes of the parents affect children. And this is another reason we relate to these books. Parents are always worrying if they’re doing a good job.

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[su_note style=”3″ type=”warning” icon=”yes”]حالا شما برایمان به انگلیسی بگویید:

Do you like to read ‘dark’ books?

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Catching up after a trip

 

قبل از گوش کردن به فایل صوتی، تمرین زیر را انجام دهید و لغات آن را یاد بگیرید:

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حالا به فایل صوتی زیر گوش دهید و تمرینات زیر را انجام دهید:

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Transcript

Dave: Jean, hi!

Jean: Hi, Dave. How are you?

Dave: Good, good.

Jean: Wait a second, I’m not calling you in Canada, right? You’re back now, aren’t you?

Dave: Yeah, I got back two days ago.

Jean: Oh good, phew. Because I wouldn’t want to be calling you long distance without realising it and suddenly …

Dave: You’ve spent a fortune on a long-distance call. No, I know, it’s OK. I actually wouldn’t answer the phone while I was over there if I saw the call was coming from England. But no worries, we’re in the same country now.

Jean: Yeah. So, how was the trip? Did you meet your long-lost uncle?

Dave : I did, actually. It was very good. I flew to Toronto and stayed there for a few days. At first I was really worried about my accommodation because I kept reading these appalling stories about rental flats going all wrong.

Jean: Oh, was it one of those?

Dave: Yeah.

Jean: My friend had a disastrous experience in Barcelona with one of them. The place didn’t look anything like the photos, and all the neighbours hated that there was a holiday flat in their building. Awkward situation. Urgh.

Dave: Right. So, as I was saying, I was really worried because I heard these stories. And at first I couldn’t find the place. Turns out I was in the wrong building. It was next door, and on the top floor, and … wow. Jean, this place was fabulous! Really spacious, with these floor-to-ceiling windows and the most scenic views of the city. I could see the lake and the whole city skyline and skyscrapers from my bedroom. I had to pinch myself to prove I wasn’t dreaming.

Jean: Sounds pretty cool. So, what’s it like? The city, I mean. I’ve always wanted to go to Canada.

Dave: It’s nice. I mean, it’s another big, vibrant, modern city. But it’s really clean, and there’s lots of parks. One of the things I liked was the multiculturalism. We visited Chinatown, Little Italy, Greektown, Little India … umm, I can’t remember the others but it was sort of a new area every three or four blocks, you know?

Jean: Hey, is it true that there’s a whole part of the city that’s underground? I read that somewhere about Toronto, or saw it on some TV show.

Dave: It’s true! I asked about that. They call it the PATH. There’s, like, almost 30 kilometres of restaurants, shops, cinemas and stuff all underground. In the middle of the downtown area.

Jean: Amazing!

Dave: Yeah, but actually once you’re down there it’s not that noticeable. There’s actually a lot of natural light. I forgot we were underground. It’s mostly useful to get out of the cold weather.

Jean: What temperature was it while you were there?

Dave: It was still only November, but it was getting cold. We had at least a day where it was less than zero. My uncle told me that in January and February it can go down to 20 below zero.

Jean: Oh, wow. I think I’d die!

Dave: Yeah, and the worst thing was what they call the ‘wind-chill’ factor. So they say the temperature is zero degrees, but minus eight with the wind chill. So it feels like minus eight. And my uncle said the wind-chill factor can go down to minus 40.

Jean: Stop it! You’re making me feel cold just thinking about it. So, how was meeting your uncle? The famous Uncle George.

Dave: That was great too. He lives outside of Toronto, in a cottage by a lake. Really tranquil and unspoiled nature.

Jean: I’m dying to see photos. You want to meet up soon? Or are you too jet lagged still?

Dave: Yeah, I’m actually free tomorrow if you like.

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[su_note style=”3″ type=”warning” icon=”yes”]حالا شما برایمان به انگلیسی بگویید:

What was the last place you travelled to? Would you recommend it to a friend?

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Challenges at work

 

قبل از گوش کردن به فایل صوتی، تمرین زیر را انجام دهید و لغات آن را یاد بگیرید:

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حالا به فایل صوتی زیر گوش دهید و تمرینات زیر را انجام دهید:

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Transcript

A

I’ll never forget the first time I met our new contact from Retrolink, one of our top five customers. I had travelled to their office to meet him in person, talk about the history of our companies together and define a shared vision for future co- operation. I wanted to focus on building a good relationship with him which would be a good foundation for working together.

So, when we met I wanted to make a good impression and also show him respect. I greeted him with a handshake and addressed him by his surname. When I put my hand out I realised he had been moving in to give me a hug, so we did an awkward mixture of the two! Also, when I greeted him by his surname, he responded politely, though he used my first name. It was all a little uncomfortable.

In this situation, I guess I made assumptions about the level of formality he expected. Even though he had never met me before, he knew our two companies had been doing business with each other for years and he wanted to build on that history by being less formal with me from the beginning. The real learning here for me was that I shouldn’t assume we all have the same ideas about meeting people for the first time.

B

I’d never worked with a virtual team on an international project before. It was quite exciting, though also challenging to work with people from different countries, many of whom I would never actually get to meet in person. There were a lot of things that were different about working in the same office and it was quite challenging at the beginning.

For example, there were different time zones, different IT systems and even different local regulations, which impacted on what each person was allowed to, or able to, do for the project.

There were also interpersonal differences, such as different ways of working, approaches to deadlines and when to reply to emails. And we shouldn’t forget the fact that English was the project language and that most people on the team had to work in a language which wasn’t their first. A positive of this was that it meant that everyone, including the native English speakers, had to make the effort to communicate clearly and clarify their own and everyone else’s understanding.

To help us all get on the same page, we defined the communication norms and the rules the team would follow, as well as the meeting dates and deadlines. We laid this all out in a document called a team or project charter. This was really useful and in the end the project was a great success. I’m looking forward to working on my next international project.

C

I went through a bit of a rough patch last year at work. I was already committed to too much and then we lost a team member through restructuring and I quickly became overloaded. This led to me doing too much overtime and feeling very stressed. My boss was really helpful and

she pushed back against the unrealistic targets that had been set for our department. She also introduced me to the smart approach to goal setting. It’s an acronym, S-M-A -R-T. You use it to create goals that are Specific, Measurable, Achievable, Relevant and Timely.

I used this approach to deal with all of the things that were overloading me. It helped me to prioritise some tasks, to do some later and to drop some completely.

I often use this approach now and feel much more in control of my time and workload.

D

Have you ever missed a flight or had one cancelled? I did. It happened to me last week. My flight home from a business trip was the last one of the day and we were told it was going to be delayed. That’s always a risk at the end of each day. The ground crew kept extending the delay until eventually they cancelled the flight completely. They then told us to go back through the airport to the departures area to talk to their agent who would organise hotels for everyone and rebook us on the following day’s flight.

As soon as they made the announcement about the cancellation, I knew I had to think quickly as it would not be likely that the flight would have capacity to take everyone from my cancelled flight. I hurried back through the airport and was one of the first to make it to the desk. That turned out to be a good idea, as there were only nine seats available on the flight the next morning. Everyone else had to fly to a different airport and then continue back to our destination airport in coaches. Lucky me! Right?

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[su_note style=”3″ type=”warning” icon=”yes”]حالا شما برایمان به انگلیسی بگویید:

Do you ever face challenges at work? How do you overcome them?

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اگر می خواهید چیزی را برای شخصی دیگر ارائه دهید یا به زبان انگلیسی پیشنهادی به کسی بکنید ، می توانید از عبارات و اصطلاحات زیر استفاده کنید:

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[su_box style=“default” icon=”plus-circle” title=”با صدای خودتان تمرین کنید:”]بهترین راه برای تمرین زبان این است که صدای خودتان را ضبط کنید و گوش کنید. دقت کنید که صدای شما جایی ذخیره نمیشود. اگر مایل به نگه داری صدای ضبط شده هستید آن را دانلود کنید.
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اگر مرورگر صدای شما را ضبط نمیکند حتما این راهنما را بخوانید: [button url=”/راهنمای-فعال-کردن-میکروفن” target=”blank” background=”#2bb9ff” color=”#ffffff” size=”5″ center=”yes” icon=”icon: microphone-slash”]راهنما[/button] [/su_box]